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#userresearch

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Pavel A. Samsonov

After turning on both users and advertisers, tech companies only had one more place to go: employees. Individual productivity (AI-powered or otherwise) will not save you, because the issue is not performance.

In return, employees rightly stopped caring.

But unless you care, you can't do good design.

productpicnic.beehiiv.com/p/fe

The Product PicnicFear vs PlayFear is choking out thoughtfulness in tech, and it can't be replaced with "more productivity" — because productivity is not what motivates corporate layoffs.
#UXDesign#UX#UXResearch
Pavel A. Samsonov

Today is the day before I write my weekly newsletter, so of course Brave chooses today to roll out an update that obliterates all of my open tabs by combining "redundant" "inactive" ones. And then automatically opts every user into this feature.

I had a few Mastodon tabs open, now they are just one tab that points to mastodon.social.

So, uhh...anyone write anything good on #Product / #UX topics that they want me to feature this week? 😅

#productmanagement#userresearch#uxdesign
Pavel A. Samsonov

Techies are always chasing the mythical tool that will let them "focus on the work" and avoid tedious distractions like "talking to people." AI tools are only the latest to promise this impossible dream.

But talking to people IS the work. You can complain about it on the internet, or take responsibility and make your life a lot easier.

#LLM #AI #UXDesign #UX #Design #Tech #userresearch #productmanagement #product

productpicnic.beehiiv.com/p/ca

The Product PicnicCan Designers Avoid Meetings?LLMs are not the first tool to promise that they can free us from having to talk to people so we can "focus on the work." But talking to people IS the work.
Pavel A. Samsonov

Fascination with #GenAI must be understood within the context of obsession with outputs. Before we can truly value "outcomes over outputs" we must overcome this obsession.

The belief that outputs are inherently valuable runs deep. But we are actually surrounded by more ideas and artifacts than we can shake a stick at.

The real challenge is finding why those ideas have failed so that we can avoid the same fate - and #UserResearch can help with that challenge.
spavel.medium.com/what-have-we #UXDesign

UX Collective · “What have we already tried?” is the most powerful product question you can askBy Pavel Samsonov
Continued thread
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Jerome

I tagged research data over multiple years.

There was an unintended outcome of tagging ALL observations from every Agile sprint—rather than only tagging observations that related to the current sprint's research focus…

As time passed, some of the qualitative data became quantitative as the sample size grew.

#UR#UserResearch#tagging
Jerome

I did user research on an Agile team for a few years. I tagged ALL observations, not just those about any sprint's key questions.

As the product team evolved its focus, I was able to slice and dice my data to answer questions we hadn't yet formally asked.

Each time, I could leapfrog the first study into informed follow-up studies.

In the long run, extra Time Tagging = Time Saved when starting a new product direction.

#UR#UserResearch#tagging
Jerome

The "magnifying glass" 🔍 icon for Search is a standard.

Some designers have redesigned this standard icon.

In these 4 screenshots, do you see a:
🔍 Magnifying glass?
Q Uppercase q, the letter?
EQ Two uppercase letters?

Have these redesigns been tested for their impact on user performance? Do these redesigns reduce recognition of the Search icon?

#usability#IconDesign#icon
Pavel A. Samsonov

AI has already been used to run scams, rip off artists, destroy search engines, and drown publishers under an avalanche of shit.

Now AI boosters found a new thing to enshittify: #UserResearch .

"AI research is better than nothing" is the latest in a long series of "bad research is better than nothing" arguments that miss the point of research in the first place.

#UXDesign #softwaredevelopment #ProductManagement

spavel.medium.com/no-ai-user-r

Medium · No, AI user research is not “better than nothing.” It’s much worse.By Pavel Samsonov
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BBC Research & Development

We're exploring ways to improve our research processes, using methods which encourage a panel of users to share perspectives through discussion and debate.

This has helped us gauge views on the future of travel, media, car ownership and technology:

bbc.co.uk/rd/blog/2023-07-user

BBC R&DExploring future audience needs: developing new user research methodsDiscovering new ways to research the future needs of our audiences.
#ux#userresearch#humanvalues
Pavel A. Samsonov

The most common objection to doing research is "users don't know what they want!" But building what users tell you they want is a backwards approach to discovery. Instead, dig into the motivation behind their feature requests - the problems they are trying to solve - and leave the hard work of figuring out how to solve those problems to paid professionals.

#ProductManagement #UserResearch

spavel.medium.com/dont-ask-you

MediumDon’t ask your users to design for you - Pavel Samsonov - MediumBy Pavel Samsonov
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