The supremacy of the shareholder has inverted the relationship of business to customer.
In the old days the customer was the reason for the business. People wanted stuff, a business made stuff and sold it to them.
Today, shareholders demand returns, and customers are the mine from which businesses extract those returns. What the customers -want- is kinda beside the point. The ends (shareholder returns) generally justify the means (whatever they do to customers).
Businesses can extract value by misleading customers, by making it hard for customers to get out of paying, by jacking up fees/prices even if the business's costs didn't increase.
Businesses can also extract value from employees through wage theft, hiring practices, promotion practices, etc.
Value is value, and shareholders don't care whether it's extracted from customers or employees, just that it IS extracted and it is given to them.
Businesses would never dare treat shareholders the way they treat customers.
#business #shareholder #capitalism