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#delivery

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Delivery app drivers' constant food mistakes are hurting local restaurants, say owners
Local restaurants in St. John's say they're losing money using delivery apps. They say drivers are constantly making mistakes that they have to pay for, and apps take a high commission rate. Now, they're encouraging customers to buy directly from them.
#restaurants #delivery #mistakes #money #StJohns #News
cbc.ca/news/canada/newfoundlan

Delivery app drivers' constant food mistakes are hurting local restaurants, say owners
Local restaurants in St. John's say they're losing money using delivery apps. They say drivers are constantly making mistakes that they have to pay for, and apps take a high commission rate. Now, they're encouraging customers to buy directly from them.
#restaurants #delivery #mistakes #money #StJohns #News
cbc.ca/news/canada/newfoundlan

Delivery

The last time I bought something form guitar center’s website they gave me a delivery date, told me the package was out for delivery, and then didn’t deliver it. They did this two or three days in a row. When it finally arrived they had failed to pack the power cable and when I complained they asked why I needed it… it was a guitar amplifier… was I supposed to use it without power?

I had forgotten about all of that when, this weekend, I ordered a pedal from guitar center’s website. Today is the delivery day. It has been showing as out for delivery since 9:36am. The estimated delivery time says it should arrive between 11:30am and 2:30pm. It is now 2:47 and it has not been delivered yet.

Yeah, I should have known better. I’m never getting that (relatively) cheap little digital reverb pedal, am I. I’m an idiot. Just call me sucker.

No more tips: Just Eat Takeaway.com launches drone delivery in Dublin.

Food delivery is now available by drone in Dublin, Ireland, where Just Eat Takeaway.com teamed up with Irish drone delivery operator Manna Drones to launch the new service.

Customers will have the choice to receive their orders from participating partners via drones, which will be deployed from local delivery hubs operated by Manna.

mediafaro.org/article/20250307

Euronews · No more tips: Just Eat Takeaway.com launches drone delivery in Dublin.By Doloresz Katanich

"It's easy to overpromise, but even easier to underdeliver" - Futurist Jim Carroll

Nothing great is ever achieved when the gap between expectations and reality is never closed!

Leaders can become trapped by their rhetoric - the more ambitious their promises, the more pressure they face to maintain the illusion of progress, often leading to cover-ups, denial, or doubling down on failed approaches rather than acknowledging reality. The lesson isn't to avoid ambitious goals, but rather to maintain a clear-eyed view of actual capabilities and progress, and to prioritize honest communication over maintaining appearances.

Yet too many leaders do that.

The situation becomes worse when the gap between promise and delivery is vast simply because of fraud, dishonesty, or plain incompetence. The fact is, leadership failures that are based on this of overpromised under-delivery aren't just setbacks - they can be extinction-level events for organizations. Just ask Elisabeth Holmes of Theranos or Adam Neumann of WeWork.

In the next few years, we are likely to see some pretty significant expectation mismatches. It's easy to make a promise - it's tough to deliver on it. Particularly so when people have high expectations that will be almost impossible to deliver!

Why does this come about? In some cases, it can be due to what I call the "velocity gap" - leaders make vast promises but underdeliver because they can't align the organization to the speed of change. In other cases, it underestimates the effort to achieve the stated goals - call that the "delivery gap." Elsewhere, it's an innovation mismatch - and the lack of a "perpetual innovation engine," such that the organization is not rethinking fast enough.

Remember, in 2025 and beyond, the gap between promise and delivery isn't just a credibility issue - it's a survival metric in the age of exponential expectations!

**#Promise** **#Delivery** **#Leadership** **#Expectations** **#Reality** **#Trust** **#Success** **#Performance** **#Accountability** **#Results**

Original post: jimcarroll.com/2025/01/daily-i