"We noticed that you have maybe not had the time yet to complete our Guest Satisfaction Survey following your stay at the hotel ..."
Yes, that must be it. As opposed to being so fed up with my inbox being filled with surveys, customer feedback and review requests multiple times for every interaction I have with a business that I'm just about to add a spam filter dedicated to blocking this noise.
I've been thinking about all the customer satisfaction surveys whose first question is, "After your recent interaction with us, how likely are you to recommend us to a friend or colleague?" Yes, that's right, the all-important "net promoter score."
No. Just no.
#customerSatisfaction #NetPromoterScore
1/6
Daily Inspiration: "Create more happy!" - Futurist Jim Carroll
In just about two weeks, I'll be headed to Abu Dhabi, where I will speak to a senior group of government ministers and executives for the seven Emirates. I'm quite looking forward to the talk and working with this group.
The process to book me started a few weeks ago, and as with many major organizations, can often become quite complex for a seemingly simple speaking engagement. There is a contract to sign, a procurement system in which to be set up, paperwork to be exchanged, and payment to be processed. In every engagement of this type, there are inevitably some bumps along the way, which is often a challenge given the extremely short booking timeline. It can be a time-consuming and painful process - American Express once had to pay our fee via PayPal because they could not get their internal payment system aligned to our payment terms!
Some issues began to unfold with this situation - entirely not unexpected - and my wife and I were diligently working through the process with several folks on the other side of the contract. There were the inevitable hiccups and delays ... until someone with the title Expert with the Customer Happiness Center Department of the Ministry of Cabinet Affairs got involved ... and pushed our information through the procurement system.
The what?
The Customer Happiness Center!
The job description title caught my attention, as did the idea of a department focused on happiness. Immediately, the thought came to my mind - in this world of accelerating expectations, increasing demand for quality service, and often instant online feedback, what many organizations need to delight both suppliers and customers is a Customer Happiness Center!
Make more happy!
#CreateMoreHappy #CustomerHappiness #PositiveExperience #ServiceExcellence #Innovation #HappyCustomers #CustomerSatisfaction #DelightClients #OrganizationalCulture
Original post: https://jimcarroll.com/2024/10/daily-inspiration-organizational-culture-create-more-happy/
I'm late to the party but finally jumped in. Prusa released a firmware update for my now 3 year old Mini+, adding input shaping. This increases the print quality and doubles the speed. Way to go Prusa 3D, keeping your products relevant and customers happy!!! 
