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#netpromoterscore

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Jenny Andrew<p>Not me, over on LinkedIn, describing the <a href="https://freeradical.zone/tags/NetPromoterScore" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NetPromoterScore</span></a> as ‘dreadful bunkum’.</p><p>Because LinkedIn is the place where people need telling that just because an idea is popular, doesn’t mean it isn’t fundamentally idiotic… and HELL YES I’m going to judge you harshly for promulgating that nonsense.</p>
Jenny Andrew<p><a href="https://freeradical.zone/tags/NoReviews" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NoReviews</span></a> has struck a chord… can we also talk about the arrant nonsense that is the <a href="https://freeradical.zone/tags/NetPromoterScore" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NetPromoterScore</span></a>?</p><p>“On a scale of 0 to 10, how likely are you to recommend us to a friend?”</p><p>Apparently I’m an outlier on these, because I base my response on how likely I am to ACTUALLY recommend them, which is almost certainly a ZERO.</p><p>What question are the rest of you answering?</p><p>What purpose do these surveys actually serve?</p>
Jonathan Kamens<p>I've been thinking about all the customer satisfaction surveys whose first question is, "After your recent interaction with us, how likely are you to recommend us to a friend or colleague?" Yes, that's right, the all-important "net promoter score."<br>No. Just no.<br><a href="https://federate.social/tags/customerSatisfaction" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerSatisfaction</span></a> <a href="https://federate.social/tags/NetPromoterScore" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NetPromoterScore</span></a><br>🧵1/6</p>
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