Customer who filed complaint against TD Bank refuses to sign gag order to get compensation
After a Toronto-area man said he was misled about the perks of signing up for a TD Bank account, it offered compensation but insisted he sign a non-disclosure agreement to get the money. The increased use of NDAs is a worrisome trend that is stifling freedom of expression, says one legal expert.
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https://www.cbc.ca/news/gopublic/banks-nda-non-disclosure-1.7200881?cmp=rss
CIBC customers dinged when bank adds $5 fee to e-gift cards, calling them a 'cash advance'
CIBC customers who recently bought e-gift cards for Starbucks, Home Depot, Canadian Tire and a host of other stores were surprised to see a $5 fee added to the transaction on their credit card statements. CIBC initially said it considers the gift cards a “cash advance,” but has now decided to scr...
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https://www.cbc.ca/news/gopublic/cibc-gift-card-fee-1.7171377?cmp=rss
'Urgent' safety recall leaves couple with dangerous Dodge truck for nearly 2 years
The recall notice said their Dodge truck had an "urgent" safety problem. But Michele Ashenden and her husband Vittorio Pulcini waited almost two years — amid mixed messages from the dealership and automaker — for it to get fixed while their business struggled and bills piled up.
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https://www.cbc.ca/news/gopublic/dodge-recall-long-delay-1.7157569?cmp=rss
This Air Canada employee found a passenger's lost phone — then it disappeared
After losing his phone at the Toronto airport, Olu Awoseyi was encouraged to see it had taken a photo of an Air Canada employee, who had apparently tried to unlock it. But after five weeks of back and forth — and despite the airline saying it had ID'd the employee — he still doesn't have his phone.
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https://www.cbc.ca/news/gopublic/lost-phone-air-canada-employee-photo-1.7121813?cmp=rss
Amazon gives customer runaround after $2,100 watch missing from delivered package
A B.C. man ordered a $2,100 watch from Amazon. When the package arrived it appeared to be tampered with and the watch box inside was empty. A business and marketing expert says Amazon has “built-in obstacles” to make obtaining high-ticket refunds difficult.
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https://www.cbc.ca/news/gopublic/amazon-returns-watch-missing-1.7046767?cmp=rss
Grieving daughter says father might still be alive if Air Canada had diverted long-haul flight
A Toronto-area woman is questioning why Air Canada didn’t divert a flight after her father began to have severe chest pain, back pain and nausea. Instead, the flight continued for nine hours and the man died after landing. Five doctors say they would have asked that the plane be diverted.
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https://www.cbc.ca/news/gopublic/air-canada-medical-crisis-diversion-1.7015799?cmp=rss