PrivacyDigest<p>An <a href="https://mas.to/tags/AI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AI</span></a> Customer Service <a href="https://mas.to/tags/Chatbot" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Chatbot</span></a> Made Up a Company Policy—and Created a Mess </p><p>When an AI model for code-editing company <a href="https://mas.to/tags/Cursor" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Cursor</span></a> <a href="https://mas.to/tags/hallucinated" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>hallucinated</span></a> a new rule, users revolted.</p><p><a href="https://www.wired.com/story/cursor-ai-hallucination-policy-customer-service/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">wired.com/story/cursor-ai-hall</span><span class="invisible">ucination-policy-customer-service/</span></a></p>