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#techsupport

5 posts5 participants1 post today

Welp, I just got notified my last day is Friday. Now looking for a new #remote in US role in #TechSupport #CustomerService #EnterpriseSupport or related roles. Front line or leadership roles, I'm great in both. I've managed more than 60 direct reports at a time with excellent results. Dependability is my brand. Assign it and forget it. It will happen on time, under budget, exceeding expectations on quality. Highly skilled at de-escalation and knowledge management. #FediHire #GetFediHired

Hey gaymers :IntersexInclusivePrideHeart:

We've been successfully using the Remote Play function within the Steam gaming client :SteamIconLogo: for Windows for a while now to stream RuneScape from our Windows 11 :Windows_11_Logo: host gaming PC to our Android-based tablet (Xiaomi Redmi Pad Pro) using the Android Steam Link app .

However, since we play RuneScape muted (and always have done), we had previously disabled sound in the Android app, and didn't think to previously test whether it even worked.

Yesterday, however, we wanted to stream Stardew Valley, so that we could continue our newest co-op game with our wife whilst in the same room, but despite enabling sound on both the Android app and the Steam app on the host PC, we couldn't get any games or desktop sounds to play through the tablet 🥺😔

We have already tried to troubleshoot the sound issue and looked at a lot of posts about it, but nothing we've done so far has worked 🤦‍♀️

We think we might be able to work around the issue by changing our default sound output to Steam Streaming Speakers, but doing that stops sound outputting to our normal speakers, so we'd have to flick between the options each time we wanted to use Remote Play :Sighing_Face:

We're intending to keep trying to research and resolve this issue ourselves, but if it's anything like the DPI awareness issue we found a workaround for, it could potentially take us weeks or even months 😖

Don't suppose that anyone else has already found a solution to this? :BlobCatPleadStare: :catgirl_sleepy:

Thank you in advance for any suggestions that have worked for you or others you know, even if they don't work for us personally :HeartHands:

#AskFedi #ValveSteam #Steam #Windows11 #RemotePlay #gaming #PCGaming #SteamLink #TechSupport #InfuriatingProblemThatProbablyHasASimpleSolution

Edit: AHA! Found the bleeping solution! And, of course, the things were bleeping easy 🤦‍♀️

Steps to take that should work for most folks:

On host PC in Steam

  • Steam > Settings > Remote Play > Enable Enhanced Host Options > enable Play audio on host.
  • Scroll down to and enable Enable Advanced Client Options, then set a controller button option to hold down to enable the Controller Overlay.
    • We used the Guide Button.

On Steam Link app

  • Settings (cog icon) > Steaming > Customize > set the same button under Controller Overlay.
  • Go back to the main Steam Link screen.
  • Either click on Start Playing to load Steam (in either desktop or big picture mode) then load a game, or click on a previously-loaded game to open it.
  • Hold down the controller button you assigned to bring up the overlay.
  • Scroll over to the right and check that the sound isn't muted.
    • If it is, unmute it.

We had this issue because we'd disabled the annoying touch controls that hover over the screen. Unfortunately, by doing so, we also disabled the part of the interface that was showing us that we'd muted Steam Link at some point 🤦‍♀️

You can use the four finger tap gesture to bring up the streaming menu, but it is kinda difficult and unreliable to do... at least in our experience. This then allows you to enable touch controls, which in turns gives you icon to bring up the settings to change the touch controls, mouse settings, and set the sound and microphone options. This is an option if you don't have a controller, but please note that it's a bit of a faff.

If none of this works for you, try watching through this video, even if you mute the audio and read the subtitles (like we did), as the guy's voice didn't agree with us 😅

youtube.com/watch?v=XiJLX2mANl

store.steampowered.comSteam Remote PlayPlay your games in exciting new ways with Steam Remote Play.

“It’s spooky to watch your computer doing things when you’re not touching it. It’s hard to let someone have remote control of your computer.”

I was talking to a client in Colorado yesterday. He was recalling the first time he let me work on his computer remotely from my office here in Seattle.

It does take a certain amount of trust. And right now, I’ll be the one to warn you not to let a complete stranger on the Internet have remote access to your computer! Word-of-mouth advertising and referrals mean a lot.

#CallMeIfYouNeedMe #FIFONetworks

Edit: How much do y'all rock? All the rocks. Solutions have been arrived upon. Steps will be taken. Thanks everyone!

Ok, this is probably a question I could answer if I wade through all of the bullshit that passes as search engines and tech sites these days, but I thought I'd try a shortcut first, and Ask Mastodon.

If I have a windows 10 box, what is the best way to install win98 software that might want it's own drivers and versions of underlying core OS bits?

It's proprietary code, the creator has passed away, it was hand rolled for me, and I have about 20 years worth of formulations and product history using it. I have all the licensing, I've just lost the machine upon which it has been running since it was compiled.

Replied in thread

@hisold My bank stopped issuing #girocard cards with #magstrip 10+ years ago as magstrip was phased out and #NFC was phased in as well as #PSD1 being introduced.

  • Even before that merchants rarely accepted magstrips and those who did asked for #ID as soon as purchases [i.e. fuel at a gas station) exceeded like €100 because unlike #Chip + #PIN the payment processor does not guarantee them that the payment will be accepted and the amount guaranteed.

That's the main push factor: Alongside lower processing fees and faster processing, the Chip+PIN & #NFC systems actually request a blockage of the amount and will automatically decline without incuring fees if the balance / limit is below that amount - sometimes even before the PIN has been entered (it'll just not show it until the PIN is entered so fraudsters can't just abuse this as a means to check balance.

  • There's a nice podcast with #JohnBoseak where he explains how stuff used to [and allegeldy still does] work in the #USA re: #CreditCards. Given that I worked for a #PaymentProcessor in the past this is some basic knowledge re: #security, because one needs to understand how stuff like CNP ("Card not Present") works and how the system is architected to the point that even if someone were to hack the database of said payment processor, they'd never find any CCs or the CVVs stored there at all.

It's also insightful because #fraud would be way more rampant if the card issuer, payment processor and card system operator [i.e. AMEX, VISA, MasterCard] didn't all run their own AFE [Anti-Fraud Engine] each automatically assessing risks within less than a second for every transaction.

  • That's why one can get their #CC blocked when using a #VPN and why fraudsters need the location of their victims because if I had a CC and used it regularly and someone were to try to swipe a skilled copy of that at a Walmart or Best Buy on the East Coast of the USA less than 24 hours of my last use in Germany, that would automatically get declined as fraud and the person at the cashier will call security because noone is travelling that quickly that far.

But that's just some cold OSINT based off #TechSupport and peeking behind the curtains professionally...

  • There's way more but I can't go into details on that.

Rest assured if you have a CC you can be as certain that someone tried to abuse it as I'm certain my bank blocked fraudulent money orders against my account because of AFEs working - it's just > 99% of all fraud attempts get blocked instantly and merchants rate-limited or kicked off the system when they do something suspicious.

  • Same reason why one can't frame someone for a crime by just wiring obviously illicit funds to their account: AML (Anti-Money Laundering) will catch that and unless the account holder were to ask "Where's the money/transaction?" #FinCEN et. al. won't even bother calling the account holder up simply because "oops I wired money to the wrong account. Can you please send it back?"- #scam is a well-known method to turn unsuspecting people into money launderers.

So yeah, that "#magstrip" may be just lacquer but unless it's specifically advertised otherwise only holds the CC & CVV as well as service codes [i.e. chip+pin only] to tell the terminal "Don't accept magstrip, mandate Chip+PIN"]...

  • Outside the #USA, this is the norm due to #PSD2 exceeding #PCIDSS by quite a lot!

Only underdeveloped countries like the #US still use #Magstrips and #credit and not Chip+PIN & #debit!

🎉 Überraschungspaket angekommen! 🎁

Am 15. April startete Hetzner ein Giveaway, um den Start ihrer eigenen Mastodon-Instanz zu feiern – eine tolle Aktion, wie wir fanden. Da wir schon seit Jahren zufriedene Kunden sind, haben wir einfach mitgemacht. Und was sollen wir sagen? Wir hatten Glück! 🍀

📬 Heute kam unser Gewinn an – ein echtes Highlight für Gaming-Fans:
🎧 Corsair Gaming HS80 RGB Headset
🖱️ Razer DeathAdder V3 Maus
⌨️ Glorious Gaming GMMK 3 Tastatur
Danke, @hetzner 🙌

Aber wir empfehlen Hetzner nicht nur, weil wir gewonnen haben – sondern weil sie seit Jahren durch Qualität und Zuverlässigkeit überzeugen. Hetzner zählt zu den größten Hosting- und Rechenzentrumsanbietern Europas. Und das merkt man – stabile Server, faire Preise, kompetenter Support.

Was uns besonders beeindruckt: Das Engagement über die Technik hinaus. Hetzner unterstützt zahlreiche Projekte in den Bereichen
📚 Bildung
🤝 Soziales
🎭 Kultur
🏃 Sport

→ Mehr dazu: hetzner.com/de/unternehmen/eng

So geht verantwortungsbewusstes Unternehmertum. 💡💚
#Giveaway #Hetzner #GamingGear #Hosting #Rechenzentrum #Gewinn #TechSupport #Nachhaltigkeit #Engagement #Mastodon

Last night my youtube app on my android smartphone just randomly decided it would be super cool to constantly drop frames.

Hasn't got anything to do with the connection, app cache and app data. Works fine in mobile browser. Rebooting the phone, force closing and restarting did not help. Can't uninstall the app and it's up to date. Anyone else experiencing this?

I just helped my Dad setup his new Windows desktop. I wanted him to try Linux, but the repair shop guy spooked him out of it.

I found a decent computer for him and I think he was happy to get a new computer his old one was really old.

Anyway, we spent like an hour setting it up. It was all just changing bs setting and uninstalling bloat.

I just did a mental check if we installed Linux, he would be done after install.

i am having trouble with the spatie media library for php. i'm using a form to upload an image to the server gets saved under /storage/app/public, but when the server tries to retrieve the file to show a thumbnail, it looks for it in /storage and thus can't find it.

Does anyone know what could be causing this? I am guessing it's something very silly, but I can't figure it out :neofox_googly_shocked:

So my VPS troubles continue (can't connect to the VPS). Tech support is now suggesting my IP may be blocked and they're asking for my IP. Should I give them this information?

Update: it seems I can connect from another device with another IP. Whether it's the device or the IP that makes the difference though is still unknown. But why would them blocking my IP cause a timeout rather than simply giving me a connection error?