David O'Brien<p>I made the map in Miro.</p><p>There's a template you can use if you think it would be useful.</p><p>Have fun with it.</p><p><a href="https://miro.com/miroverse/intent-outcome-diagram/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">miro.com/miroverse/intent-outc</span><span class="invisible">ome-diagram/</span></a></p><p><a href="https://mastodon.scot/tags/ServiceDesign" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ServiceDesign</span></a></p>