Shakedown Social

4 posts3 participants0 posts today

Paul KaterAlways fun to figure out something you have never done before. While standing near the controller of a potato processing machine.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterCreated a support ticket with Microsoft. MADE IT CLEAR that I don't work on Friday nor coming Monday. Yes, IN ALL CAPS.I assume they will call tomorrow and/or Monday. This has failed before.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterI just used this word:labelprinterpcuserwachtwoordI'm cool like that.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterCustomer: this app isn't working. Me: Install this extra, that fixes it. Customer: this app is still not working. Me; did you install the extra? Customer: no. Why should I?<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterI just experienced the real power of AI! Submitting a support ticket somewhere, the AI assistant kept popping up to ask questions about stuff I was trying to type in, and each time it gave me suggestions that weren't exactly helpful. The good thing about this is that it took me about 10 minutes to make the ticket instead of 5.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul Kater"Can we do this Monday morning first thing?"From 3 different people.I already envision a queue forming...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterQuite impressive how people, having used a specific software for years, still have no clue how to change a sorting order in said program.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterLovely when a surprised customer asks: "How do you know all that?!"<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterCustomers: Outlook is awesome. We can do **everything** with outlook!Also customer: I don't know how to change the From address in outlook.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a> <a href="https://writing.exchange/tags/outlook" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#outlook</a> <a href="https://writing.exchange/tags/LookOut" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#LookOut</a>

Paul KaterBest fun on site today: Someone says: <employee> can't get into a system. Me: What's the error message. Someone; She can't get in. Me: I really want that in a screenshot. Screenshot gets sent. Message in it: "No userprofile found for <email address>"I think I know where the problem is...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterSomeone made the mistake of letting me pick a password for him.And now he's stuck with it.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterCustomer: I see [....] this error. Me: Click settings and run a sync. Big button, you can't miss it. Customer: I'll first run windows updates. that will definitely fix the problem.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a> 🤷

Paul KaterWhy do people think that, after I did a week of fixing people's computer problems for work, the first thing I want to do in the weekend is fix their computer problems?<a href="https://writing.exchange/tags/computers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#computers</a> <a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Seth G.Drunk <a href="https://chaos.social/tags/troubleshooting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#troubleshooting</a> , the staple of <a href="https://chaos.social/tags/ITSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSupport</a>.<a href="https://chaos.social/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IT</a> <a href="https://chaos.social/tags/support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#support</a> <a href="https://chaos.social/tags/technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#technology</a>

Paul KaterCustomer: "My laptop refuses me!"Me, quietly: Can't blame the laptop...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul Kater"I have a thing that doesn't work. I think it is because the light is broken."A service request that makes me count to 25 before responding.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterHey, supplier. Your systems are acting very strangely today. Can I restart the machines?Supplier: Well, ehm, maybe better not?(That gives you confidence, right, if they don't feel safe about their stuff being restarted.)<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Paul KaterAwesome security. Client uses 1password, with MFA tokens in 1password. Client protects 1password with MFA also. And puts the MFA code for that... in 1password...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

Michael KohlmanNearly 20 Years Later, This Still Makes Me Laugh:<a href="https://mastodon.world/tags/ITSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSupport</a> <a href="https://mastodon.world/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechnicalSupport</a>

Paul KaterMe to Chamber of Commerce (CoC): the login link for a customer isn't working. Is something wrong?CoC: Can you send us their login info?Me: shared login info (securely)CoC: the login info works.Me: That... was... not... the... question...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITsupport</a>

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