Shakedown Social

3 posts3 participants0 posts today

Chris Smart, ve3rwjLatest short <a href="https://mastodon.radio/tags/video" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#video</a> from PivotToAI on <a href="https://mastodon.radio/tags/Youtube" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Youtube</a>: <a href="https://mastodon.radio/tags/Verizon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Verizon</a>’s new <a href="https://mastodon.radio/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AI</a> <a href="https://mastodon.radio/tags/chatbot" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#chatbot</a> — customer disservice <a href="https://www.youtube.com/watch?v=EGeDLdr-jgs" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.youtube.com/watch?v=EGeDLdr-jgs</a> <a href="https://mastodon.radio/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>

J Wolfgang GoerlichThem: "In order to make this change, I need to verify you. I'll do this with a one-time text." Me: Sure.Them: "We have no phone number on file."Me: ... Them: "Not to worry. I'll update your account. What number would you like to use?"<a href="https://infosec.exchange/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> > <a href="https://infosec.exchange/tags/Security" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Security</a>

Danny Boling ☮️Hey, <a href="https://mstdn.social/tags/US" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#US</a> <a href="https://mstdn.social/tags/gas" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#gas</a> and <a href="https://mstdn.social/tags/fuel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fuel</a> stations! Either put some fucking paper in your pumps or stop fucking asking me if I want a receipt! One or the other goddammit! I swear it's like this every place I go! 😡 :fuck_face: <a href="https://mstdn.social/tags/YouSuck" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#YouSuck</a> <a href="https://mstdn.social/tags/DoYourJob" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#DoYourJob</a> <a href="https://mstdn.social/tags/GasStation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GasStation</a> <a href="https://mstdn.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://mstdn.social/tags/IAmDB" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IAmDB</a>

Milcom MiasmaCorporate dissonance.[Scene:] A conference room.[Presenter:] "We've launched what we think is an exciting new way to engage our existing customer base." "We'll use emails to drown them in marketing flyers and requests for feedback whilst making it completely impossible to communicate with an actual person who works here."* - I've just received a third request for feedback on a product I've completed two previous satisfaction surveys on.<a href="https://mastodon.sdf.org/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://mastodon.sdf.org/tags/OldPeopleOfMastodon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#OldPeopleOfMastodon</a>

Coach Spore DieselWelp, I just got notified my last day is Friday. Now looking for a new <a href="https://spore.social/tags/remote" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#remote</a> in US role in <a href="https://spore.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://spore.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://spore.social/tags/EnterpriseSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#EnterpriseSupport</a> or related roles. Front line or leadership roles, I'm great in both. I've managed more than 60 direct reports at a time with excellent results. Dependability is my brand. Assign it and forget it. It will happen on time, under budget, exceeding expectations on quality. Highly skilled at de-escalation and knowledge management. <a href="https://spore.social/tags/FediHire" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FediHire</a> <a href="https://spore.social/tags/GetFediHired" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GetFediHired</a>

LorryThe <a href="https://infosec.exchange/tags/Automattic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Automattic</a> Customer Service (sorry "Customer Happiness") team are quite nice to deal with, at least the ones at Pocket Casts. I didn't quite get what I needed, but that was more my fault for being riddled with ADHD and chronic forgetfulness than theirs.They came to a good compromise though.I feel I should probably call out good CS when I see it rather than just whining about the bad :D<a href="https://infosec.exchange/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://infosec.exchange/tags/PocketCasts" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#PocketCasts</a> <a href="https://infosec.exchange/tags/Podcast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Podcast</a> <a href="https://infosec.exchange/tags/Android" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Android</a> <a href="https://infosec.exchange/tags/ADHD" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ADHD</a>

Jonathan Kamens 86 47Here's a really good <a href="https://federate.social/tags/customerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerService</a> experience to balance the bad ones I often post about here… Yesterday I had to call <a href="https://federate.social/tags/Amica" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Amica</a> to get my old motorcycle removed from my policy, my new one added, and an insurance binder sent to the dealership to provide to the bank that gave me the loan for the bike. The Amica representative I dealt with was FABULOUS. She was helpful, friendly, and obviously extremely competent. We got everything done in record time. It was a pleasure dealing with her.

Europe Says<a href="https://www.europesays.com/2121590/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.europesays.com/2121590/</a> Japan’s Watami to open training centre in Bangladesh <a href="https://pubeurope.com/tags/Bangladesh" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Bangladesh</a> <a href="https://pubeurope.com/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://pubeurope.com/tags/japan" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#japan</a> <a href="https://pubeurope.com/tags/SkilledWorker" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SkilledWorker</a> <a href="https://pubeurope.com/tags/TrainingCentre" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TrainingCentre</a> <a href="https://pubeurope.com/tags/Watami" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Watami</a>

☮ ♥ ♬ 🧑‍💻“Telstra is expecting to shrink its <a href="https://ioc.exchange/tags/workforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#workforce</a> by 2030 with “AI <a href="https://ioc.exchange/tags/efficiencies" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#efficiencies</a>” potentially coming through <a href="https://ioc.exchange/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>, software development and the use of autonomous <a href="https://ioc.exchange/tags/AIAgents" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AIAgents</a>, the company has told investors on Tuesday.The telco’s chief executive, <a href="https://ioc.exchange/tags/VickiBrady" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#VickiBrady</a>, told the <a href="https://ioc.exchange/tags/Telstra" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Telstra</a>’s annual <a href="https://ioc.exchange/tags/InvestorDay" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#InvestorDay</a> on Tuesday that <a href="https://ioc.exchange/tags/ArtificialIntelligence" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ArtificialIntelligence</a> “will be a significant unlock when it comes to enabling our <a href="https://ioc.exchange/tags/workforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#workforce</a>”.“We will embrace AI, as every business will need to, and we expect the pace of change over the next five years to be extraordinary,”…“Ackland said the more than $1bn of capital <a href="https://ioc.exchange/tags/expenditure" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#expenditure</a> and operating expenditure on <a href="https://ioc.exchange/tags/software" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#software</a> <a href="https://ioc.exchange/tags/development" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#development</a> and <a href="https://ioc.exchange/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IT</a> was another area <a href="https://ioc.exchange/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AI</a> “has the potential to fundamentally change how this is done”.Look who’s been consulting the economic tea-leaves. Will Vicki and her team be sacked if/when the plan fails? Of course not. <a href="https://ioc.exchange/tags/WhiteCollar" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#WhiteCollar</a> / <a href="https://ioc.exchange/tags/sackings" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#sackings</a> / <a href="https://ioc.exchange/tags/australia" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#australia</a> <<a href="https://theguardian.com/business/2025/may/27/telstra-ai-job-cuts-investors-workforce" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://theguardian.com/business/2025/may/27/telstra-ai-job-cuts-investors-workforce</a>>

JL Johnson :veri_mast:I ordered [another :amariokartluigi:] Ryobi tool from Home Depot with Wednesday delivery, which I was OK with. HD and FedEx got SUPER excited and contacted me multiple times to let me know it would come a day early. Wee! Then the damn thing didn't show up, and now it's back on for today. What a miserable, and totally unnecessary experience.<a href="https://vmst.io/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://vmst.io/tags/HomeDepot" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HomeDepot</a> <a href="https://vmst.io/tags/FedEx" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FedEx</a> <a href="https://vmst.io/tags/Ryobi" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Ryobi</a>

Jonathan Kamens 86 47Today <a href="https://federate.social/tags/USAA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#USAA</a> notified me that they finally opened the credit card dispute I had requested, after I requested it three times, the third time in a letter to the CEO. Unfortunately, they got it wrong, again. My letter clearly said I only wanted to dispute part of the charge, but they opened a dispute for the whole charge. I have just sent them a fourth letter pointed out the error and asking them (again) to handle this properly. <a href="https://federate.social/tags/smdh" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#smdh</a> <a href="https://federate.social/tags/customerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerService</a> <a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fail</a>

Europe Says<a href="https://www.europesays.com/2070133/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.europesays.com/2070133/</a> Klarna Hiring Back Human Help After Going All-In on AI <a href="https://pubeurope.com/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AI</a> <a href="https://pubeurope.com/tags/ArtificialIntelligence" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ArtificialIntelligence</a> <a href="https://pubeurope.com/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://pubeurope.com/tags/Klarna" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Klarna</a> <a href="https://pubeurope.com/tags/RemoteWork" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemoteWork</a>

Jonathan Kamens 86 47I sent a letter to the president of <a href="https://federate.social/tags/USAA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#USAA</a> today. The first draft of the letter started, "What kind of clown show are you running over there?" but, probably wisely, I removed that sentence from the final letter. <a href="https://federate.social/tags/banking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#banking</a> <a href="https://federate.social/tags/creditCards" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#creditCards</a> <a href="https://federate.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fail</a> 🧵1/5

Jonathan Kamens 86 47Remember that story I told a few months ago (<a href="https://federate.social/@jik/113676295721026882" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://federate.social/@jik/113676295721026882</a>) about a hellish experience I had at Home Depot which ended with me in possession of a store credit I couldn't use on the Home Depot website? Well, today I attempted to use it in person at Home Depot. Fellow capitalism-sufferers, it did not go well. <a href="https://federate.social/tags/capitalism" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#capitalism</a> <a href="https://federate.social/tags/customerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerService</a> <a href="https://federate.social/tags/HomeDepot" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HomeDepot</a> 🧵1/9

Peter Kisner ≈<a href="https://www.youtube.com/watch?v=JaNFNtk-d7Y" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.youtube.com/watch?v=JaNFNtk-d7Y</a><a href="https://dice.camp/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://dice.camp/tags/OccultForces" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#OccultForces</a>

Jonathan Kamens 86 47Me: orders new watch band from <a href="https://federate.social/tags/Garmin" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Garmin</a> web site (old band broke) Garmin: cancels order the next day with vague, useless explanation: "information could not be verified as entered" Me: calls Garmin <a href="https://federate.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>, asks what's up Garmin customer service: I have no idea why order was cancelled, but I'll send a message to order fulfillment asking them not to do that again, and you can try placing a new order Me: places the order again Are they going to fulfill the order this time?

LisaHAfter the most miserable weekend of my life, here is what I've learned:Never ever use 1-800-Packrats if you have the option to use Pods or Ubox. Or any other <a href="https://mastodon.social/tags/moving" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#moving</a> service <a href="https://mastodon.social/tags/relocation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#relocation</a> <a href="https://mastodon.social/tags/movers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#movers</a>Their rudeness and total lies were a disaster for me, despite my trying for a month to ensure everything was on track. I could easily win a lawsuit for breach of contract but I want nothing to do with them ever againPods will at least put you on hold and find the true answer <a href="https://mastodon.social/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a>

James RussellJoey McBarfly Is The Real MVP<a href="https://kolektiva.social/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a> <a href="https://kolektiva.social/tags/customerservicethings" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservicethings</a> <a href="https://kolektiva.social/tags/customerserviceproblems" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerserviceproblems</a> <a href="https://kolektiva.social/tags/customerservicebelike" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservicebelike</a> <a href="https://kolektiva.social/tags/hospitality" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hospitality</a> <a href="https://kolektiva.social/tags/retail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#retail</a> <a href="https://kolektiva.social/tags/hotel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hotel</a> <a href="https://kolektiva.social/tags/hotels" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hotels</a> <a href="https://kolektiva.social/tags/justcustomerservicethings" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#justcustomerservicethings</a> <a href="https://kolektiva.social/tags/capcut" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#capcut</a>

ArazilThought of the day. <a href="https://social.arazil.net/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a>

CBC CanadaSunwing stranded couple for 5 days after vacation, charged them $50 flight change fee to fly home Several Sunwing passengers say the airline needs to be held accountable after many flight cancellations and delays last month, including cases where it abruptly cancelled vacations with no rebooking offers or delayed return flights for days. <a href="https://mastodon.hongkongers.net/tags/travel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#travel</a> <a href="https://mastodon.hongkongers.net/tags/airline" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#airline</a> <a href="https://mastodon.hongkongers.net/tags/fee" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fee</a> <a href="https://mastodon.hongkongers.net/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a> <a href="https://mastodon.hongkongers.net/tags/News" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#News</a> <a href="https://mastodon.hongkongers.net/tags/Business" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Business</a> <a href="https://www.cbc.ca/news/business/sunwing-cancel-flights-1.7476076?cmp=rss" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.cbc.ca/news/business/sunwing-cancel-flights-1.7476076?cmp=rss</a>

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