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#customerservice

1 post1 participant0 posts today
Public
CBC Kitchener-Waterloo

Sunwing stranded Waterloo couple for 5 days after vacation, charged them $50 flight change fee to fly home
Several Sunwing passengers say the airline needs to be held accountable after many flight cancellations and delays last month, including cases where it abruptly cancelled vacations with no rebooking offers or delayed return flights for days.
#travel #airline #fee #customerservice #News #Business
cbc.ca/news/business/sunwing-c

Public
CBC Canada

Sunwing stranded couple for 5 days after vacation, charged them $50 flight change fee to fly home
Several Sunwing passengers say the airline needs to be held accountable after many flight cancellations and delays last month, including cases where it abruptly cancelled vacations with no rebooking offers or delayed return flights for days.
#travel #airline #fee #customerservice #News #Business
cbc.ca/news/business/sunwing-c

Public
CBC Canada

This woman's cellphone number was given to another customer — without her consent
Huijun Long received a notification on the Virgin Plus app that her service with the company had been cancelled. Turns out, her phone number had been 'mistakenly transferred' to a Bell Mobility account.
#customerservice #privacy #cellphone #News #Canada #NovaScotia
cbc.ca/news/canada/nova-scotia

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Gina Blank

#CanonCanada has done me a dirty, and as a long-time and [previously] enthusiastic #Canon user, some poor customer service I've received recently both disappoints me and infuriates me.

gram.social/p/photosbygina.yeg

PixelfedGina Blank (@photosbygina.yeg@gram.social)I rarely call out companies on public platforms; but I'm BEYOND frustrated by recent customer service from #CanonCanada. I sent my camera for repair because a lens stopped locking properly to the body after multiple falls. #Canon's invoice for parts + labor was >$1,600. It seemed excessive, but I know sometimes injury to one part of a machine has a ripple effect on others. So I paid the hefty amount. The items came back mid-January; I was told they'd been fixed. I was excited for about 30 seconds until I attached the lens to the body, and realized it *still* didn't lock properly. Canon hadn’t fixed the issue. I called right away. The agent I spoke to agreed it should've been properly fixed & tested before return, & that I could send the equipment back to be fixed at no further cost to me. As recommended by the agent, I included a letter stating the issue (again), the circumstances upon which I was sending it back, & the case numbers under which this was filed. So imagine my surprise when I received an invoice for >$600 the other day. I clicked "reject charges," emailing Canon w/ the terms of the agreement, & questioning the charge. I called them today after not receiving a reply. I was told their “system has been down” (convenient); except, it seems, for the system that automatically ships a pkg back to the owner if they click “reject charges.” Maybe warn customers of that outcome before they click that button? So now I’m waiting for my camera (again), so I can turn around and send it to Canon (again). Upon leaving a #Google review, I saw that my experience is not a one-off. Poor communication & lack of competence in technicians makes me hesitant to continue w/ the brand when I upgrade. Is this what 15yrs of brand loyalty gets me??? (& 30yrs from my father before me) If you are looking for camera gear & still deciding which brand to go with… Well, I don’t know who the best option is for quality product AND quality service, but sadly, it is NOT Canon Canada.
#CanonPhotography#Canon80D#CanonPhotographer
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Ben Royce 🇺🇦

Fuck the #WallStreetJournal #WSJ

But this story is a perfect microcosm of our boring #capitalist #dystopia

1. #Commercial #healthcare death panels

2. #CustomerService #bureaucracy reps who don't care

3. #AI #enshittification

And the cherry on top:

4. #MassMedia selling the #agenda of #plutocracy by describing the AI enshittification as "well, it's a nice development, see. It drives you into debt, makes you suffer, and kills you early... *cheerfully*"

😩

wsj.com/articles/turns-out-ai-

Turns Out AI Is More Empathetic Than Allstate’s Insurance Reps Allstate said a large number of emails sent to customers are now generated by AI, which are overall more empathetic and less accusatory than human-written ones
Public
*|FNAME|* 🇨🇦🇪🇺🇺🇦

Whoever came up with the idea of making fast-food workers who are working at the front the counter also wear a stupid headset and simultaneously serve people at the drive-thru should be dragged out into the street and publicly flogged. They clearly hate both their staff and their customers.

#CustomerService
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Milcom Miasma

It's the thought that counts.

Mrs. Miasma and I bought some replacement doors that were installed late December. The company is out of Casper and they did a very good job for us.

Today we received an envelope from the company thanking us for our business.

Enclosed were two gift cards to a chain of steakhouses; the nearest one being a six hour drive from where we live. 😆

A couple of coupons to the local Dairy Queen might have been nice...

#OldPeopleOfMastodon
#CustomerService

Public
Jonathan Kamens

We canceled and replaced one of our #USAA credit card numbers back in October because we thought there were fraudulent charges on it (it turned out there weren't, but that's a different story).
Yesterday, February 4, 4 months after the number was replaced, USAA sent us a letter through their web site notifying us that the number had been canceled and replaced and what we needed to do about it.
Four. Months. Later.
#wtaf #smdh #customerService #fail

Continued thread
Public
tj (i make it past the end)

(10/5500)

$600 before February 7th for tuition not covered by financial aid and books

$4,900 for travel for March, April, and May

cashapp: $wenotfreeyet
venmo: $wenotfreeyet92
ko-fi: ko-fi.com/atonyjerome#shareGoa

  1. I'm a Highlights Foundation personal retreat award winner! They let me postpone my scholarship last year due to asthma attacks, I'm going this April! Help me create more stories where black girls* live to the end!

  2. im in school right now (if you work in #VictimAdvocacy or know someone who does i'd love to pick their brain!) but hire me for #Editing, #SensitivityReader. #CustomerService work (especially if it's remote)!

  3. looking to shadow #IndieGameDev companies for more experience under Narrative/Game Writing work! find my portfolio here and my games here!

#ATJScreams#MutualAid#GameDev
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